FAQs

Using Lighthouse 

 

1. Do I have to pay to use Lighthouse?

2. Is Lighthouse relevant for me?

3. Who should complete the assessment?

4. Who can see my report when it's generated?

5. What if I don't know how to answer a question?

6. Can I save my progress and come back to it later?

7. Once I have my report, what should I do?

 

Lighthouse assessment support

 

8. I don’t know how to answer a question

9. I don’t have four years of income projections, what should I do?

10. What is meant by engage with and positively include all sections of your community?

 

Technical support 

 

11. I can’t remember my login details

12. I can’t start an assessment

13. I’m a Locality member, but I don’t have free access to the tool

14. I didn't receive an email to confirm my account

15. My Locality membership number hasn't been recognised

 

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Using Lighthouse 

 

1. Do I have to pay to use Lighthouse?

Use of Lighthouse is free for Locality members who can use it as often as they like. Just enter your Locality membership number when you create your Lighthouse account.  

If you're not yet a Locality member, you will pay £75+VAT for one Lighthouse assessment.

Did you know? Locality membership entitles you to free unlimited Lighthouse assessments, discounted expert support, as well as a raft of additional benefits from just £100+VAT.

Find out more about Locality membership and join today
 

2. Is Lighthouse relevant for me?

Lighthouse has been designed for established community organisations - large and small, rural and urban, staffed and run by volunteers. It should be relevant for any community organisation that generates income.

We appreciate that every organisation is unique and operates differently, so we have provided detailed notes within the tool to help you to complete the assessment.   
 

3. Who should complete the assessment?

To get the most out of the Lighthouse assessment, we strongly recommend that Lighthouse is completed by a mix of Board and staff members together. This can be done at a meeting specifically to talk about the assessment, or as part of a Board meeting.  

It is an opportunity to share information and compare views on a range of issues. There is a real value in the discussion. We recommend allowing 2-3 hours to complete the assessment tool. 

If you find that you need support to complete the tool, we can help.  

Get support
 

4. Who can see my report when it's generated?

You can view and download your report as a PDF in your account dashboard, so you control who sees your report.  

Locality will be able to access all data entered into Lighthouse, but we will only use it for the following specific purposes: 

  • To support you if you request a Lighthouse package of support. 
  • To benchmark trends (anonymously) within our sector to inform our lobbying and product development.   

The provision of data is a confidential business support relationship between your organisation and Locality. We will not disclose any information about your organisation without your permission.  

Any communication based on trends identified from the data will not mention individual organisations. Data will be stored on a secure server in line with Locality’s privacy policy
 

5. What if I don't know how to answer a question?

For more complex questions, guidance is provided about the reasoning behind the question to help you think about how you might answer it. This should help you respond even if the answers do not fit your situation perfectly.  

The assessment only works if you answer all the questions – so it is important to ensure that you complete all the questions.   
 

6. Can I save my progress and come back to it later?

Yes. You can save your progress on each section as many times as you like until you are ready to submit your assessment. Once you have submitted your assessment, you will not be able to access it again, so please make sure you check your answers thoroughly before submitting them. 
 

7. Once I have my report, what should I do?

Once you've got your report, you can use it to prioritise any actions needed to strengthen your organisation, and create an action plan to address any key issues identified. You should act immediately if you have any red indicators on your short-term sustainability report.  

If you need help, you can get expert support from the Locality team. Our team are spread across England, with the local knowledge and connections you need to be strong and successful.   

Find out more about our expert support  

 

Lighthouse assessment support 

 

8. I don’t know how to answer a question

Most questions in the Lighthouse assessment have short boxes of text that explain what the question is asking you. You may find that opinions differ between those involved answering the questions. Try to reach a consensus, but keep a note of areas where there was a difference of opinion so that this can be explored in more depth at a later date.

9. I don’t have four years of income projections, what should I do?

It is fine to use rough estimates for income in future years. Work out the amount of income you need based on your expected expenditure. You can estimate your expenditure in future years based on what you spent this year or last year and your future plans. Use the instructions in the question to work out secured, probable and still to find. 

10. What is meant by engage with and positively include all sections of your community?

Locality has a vision of a fair society where every community thrives.  Part of achieving this is building inclusive organisations so we are asking how well you engage with all sections of your community.  

Consider people who may be discriminated against because of religion, nationality, race, sexual orientation, gender, age, disability, and ethnicity.  What steps do you take to be positively inclusive of all sections of the community? What steps do you take to engage with sections of the community who may be hard to reach? 

 

Technical support 

 

11. I can’t remember my login details

You can reset your password easily. Look out for an email from Lighthouse. 
Reset your password

If you have forgotten your username or email associated with your account, please contact us. 

Contact us
 

12. I can’t start an assessment

If you are not a Locality member, you must purchase an assessment before you can access the Lighthouse tool. Log into your Lighthouse account and purchase a Lighthouse assessment from your dashboard. 

Go to your dashboard
 

13. I’m a Locality member, but I don’t have free access to the tool

If you created your account as a Locality member you should have automatic access to the Lighthouse tool. Please contact us if this is not the case.

Contact us

14. I didn't receive an email to confirm my account

Please check your junk or spam folder. If it is not there, please contact us.

Contact us

15. My Locality membership number hasn't been recognised

You may have entered your membership number incorrectly. Please contact us so that we can correct this for you.

Contact us